Last Updated: 1 June 2025
At Timory DIY, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, book our workshops, or purchase our handmade products.
1. Who We Are
This website (timorydiy.easy.co/) is owned and operated by Timory DIY, a handcrafted lifestyle brand based in Malaysia.
2. What Information We Collect
We collect personal information that you voluntarily provide when you:
Make a purchase or booking
Subscribe to our newsletter
Contact us via email, WhatsApp, or online forms
This may include:
Name
Email address
Phone number
Shipping address
Billing information (processed via secure third-party gateways)
Order and workshop history
We may also collect non-personal data such as:
Browser type
Device used
Pages visited (via cookies and analytics tools)
3. How We Use Your Information
We use your information to:
Process orders and workshop bookings
Communicate with you about your purchase or inquiries
Send updates, promotions, and workshop reminders (if you opt in)
Improve our services, content, and website experience
Comply with legal and accounting requirements
We do not sell, rent, or trade your personal information.
4. How We Protect Your Data
We implement industry-standard security measures to protect your data:
SSL encryption on our website
Secure third-party payment gateways
Limited internal access to customer data
However, no method of online transmission is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
5. Sharing with Third Parties
We may share data with:
Payment processors (e.g. Stripe, PayPal, iPay88)
Shipping partners (e.g. J&T, Ninja Van, PosLaju)
Platforms for email marketing and analytics (e.g. Mailchimp, Google Analytics)
These partners are required to handle your data in accordance with privacy best practices.
6. Cookies & Analytics
Our website uses cookies to:
Remember your preferences
Understand how users interact with our site
Improve speed and functionality
You may choose to disable cookies in your browser, but some features may not function properly.
7. Your Rights
You have the right to:
Access your personal data
Correct or update your information
Withdraw your consent at any time
Request deletion of your data (subject to legal and business limitations)
To do so, please contact us at:
📱 WhatsApp: +6011-1666 2070
8. Data Retention
We retain customer data only for as long as necessary:
To complete transactions and customer service
For tax and accounting compliance
For up to 24 months after your last interaction, unless required longer
9. Children’s Privacy
We do not knowingly collect data from children under 13 without parental consent. If you believe we have collected such data, please contact us to remove it.
10. Changes to This Policy
We may update this Privacy Policy occasionally. We encourage you to review this page periodically. Your continued use of the site implies acceptance of any updates.
11. Contact Us
If you have questions about this Privacy Policy or how your data is handled:
📱 WhatsApp: +6011-1666 2070