At Timory, every creation tells a story. Because most of our products and services are made or prepared specially for you, our refund policy reflects the nature of handcrafted and personalized work.

🔁 Workshop Bookings

• Non-Refundable: All workshop bookings are non-refundable.

• Rescheduling: Allowed once, with at least 3 days' notice.

• No-Shows or Late Arrivals: May result in forfeited session or shortened experience.

🎁 Customized Products

(Includes engraved jewelry, preserved floral frames, cream glue art, etc.)

• Non-Refundable & Non-Exchangeable once order is confirmed and production begins.

• Order Edits: Requests for changes must be made within 12 hours of order placement.

🛍️ Non-Custom Products

• Refunds/exchanges accepted only if the product is:

  • Damaged upon arrival,

  • Proven defective,

  • Incorrectly sent.

• Claims must be submitted within 3 days of receipt with photo/video evidence.

• Returns must be unused and sent back within 7 working days of approval.

🤝 Event Collaborations / Corporate Bookings

• Custom packages, once confirmed with deposit, are non-refundable.

• Postponement is allowed only with at least 7 working days’ notice, subject to date availability.

• Final payment is due 3 working days before the event date.

• In the rare event we must cancel (e.g. force majeure), we will issue a full refund or provide a reschedule option.

🚚 Return Shipping

• Return costs are borne by the customer unless it is due to our error.

• We recommend using a trackable shipping option for returns.

💳 Refund Timeline

• Approved refunds will be issued within 7–14 working days to the original payment method.

🧡 Need help?

We’re happy to assist you:
📱 WhatsApp: +6011-1666 2070